Gayle WaldronFounder & President
Gayle founded The Management Edge® in 1986. Gayle has always combined consulting with managing and growing the business. The company has grown from 1 consultant to a cadre of 12, many of whom have been with the company for over 10 years.
Gayle considers the the company a “not for profit only” business, meaning that the work is always about more than making a living—it is about making a living in an ethical way that genuinely improves the work situation for the clients, therefore, contributes to the client, the larger community and the company.
As an excellent trainer and teacher, she has held adjunct faculty positions at the University of Florida, the University of Southern Maine, and St. Petersburg College. She has developed the curriculum for a multitude of courses and provided “train the trainer” courses, as well. She is a recognized speaker at conferences in the states and abroad on issues related to the workplace issues, partnering, personality, conflict resolution, and women and leadership.
Gayle is widely regarded as an OD innovator and pioneer. She was a major force behind the highly successful Environmental Restoration Facilitated Partnering Initiative, that has saved hundreds of millions of dollars and countless years of effort for the Department of Defense, Department of Energy and the US Environmental Protection Agency.
Organization Development Professional (RODP)
Organization Development (NTL Institute)
MBTI® Master Practioner
Conflict Dynamics Profile (CDP)
Joseph P. ForanConsultant
Joe Foran is a broadly experienced manager, consultant, and analyst with over forty years of experience in environmental science and policy, engineering management, management consulting, training, team and individual coaching, facilitation, and organizational development.
As a team coach, he has spent over 15 years coaching and facilitating the intentional development of collaborative processes in a number of settings including:
- A DOD global housing privatization initiative.
- An organization-wide information systems consolidation for the U.S. Air Force.
- The consortium cleaning up smelter contamination on a 150-mile stretch of the Columbia River.
- Fifteen of the Defense/EPA/State Environmental Restoration partnerships investigating and remediating Defense facility hazardous waste sites.
He has a unique background in environmental science and federal & state environmental policy:
- 11 years with U.S. EPA – Agency Deputy Chief of Staff, Director, Toxic Substances Policy Office, Program Analyst.
- Management positions with ABB Environmental Services, Inc., Groundwater Technology, Inc., The Cadmus Group, Inc., and his own company; Atlantic EcoTechnologies, Inc., focusing on Site Characterization
- Science policy consulting in Superfund, Toxic Substances, Pesticides, Drinking Water, Wetlands, and Climate Disruption for EPA Headquarters, and Service-wide environmental training needs for the Fish and Wildlife Service
As a facilitator and team coach, he is now qualified/certified in three different psychometric assessment families (MBTI, SDI, DiSC), and is a MBTI Master Practitioner. In addition, he is a certified Mediator, a certified Evidence-Based Executive Coach, and a Professional Certified Coach (PCC – conferred by the International Coach Federation). He holds a Masters degree in Organization and Management Development.
DiSC Qualified (Inscape)
MBTI Master Practitioner
Patricia L. DunnChief Operations Officer
Patty has been a Professional Bookkeeper, Office/Financial Manager for over 30 years. In addition, she has been a QuickBooks® Advisor for over 18 years. Originally, Patty, the president of her own QuickBooks accounting company, came to work with The Management Edge® as a consultant to help us utilize QuickBooks. As time went by, Patty took on more and more responsibilities, first in accounting and then in Contracting and finally, in 2003, became an employee and assumed the role of Director of Operations & Finance. She is best known by her nickname “Practical Patty” which describes her “ISTJ” Type work-style preferences to a “T”. She is the “get it done, keep organized, just the facts, feet on the ground” person we needed to run our office.
Since 2005, Patty has received continuing education in adult learning principles, large-group and meeting facilitation, conflict management and the Myers-Briggs Type Indicator (MBTI®) and has received the Master Practitioner status as a MBTI® Instructor. Ms. Dunn has a passion for providing MBTI® training to enhance relationships and to help build strong teams.
Her ISTJ style is perfect for keeping all the balls in the air, making sure everything happens on time, according to the schedules, and is a “Take Charge” type of person. She is practical, down to earth, and remains calm and steadying when things get a little crazy.
Occasionally, she steps out of her “Accounting/Contracts” office to help us with Organization Development work. She has completed a “Train-the-Trainer” program, has taught “Time Management”, “Finding a Better Path for Resolving Conflict”, “Basics of Partnering Tips & Techniques”, “Let’s Improve our Team” workshops and multiple MBTI® application workshops.
Training and Coaching Experience
Ms. Dunn is one of the Lead Instructors for the Basics of Partnering Workshop and has provided such services for more than 15 Basics of Partnering Workshops and over 5 Myers-Briggs Type Indicator (MBTI®) related courses. She is a certified MBTI® Master Practitioner and also trained in DiSC® and Enneagram. This past year, Ms. Dunn has received certifications for administering the Conflict Dynamic Profile and the Entrepreneurial Mindset Profile that can be used in Leadership Development Programs. Ms. Dunn is qualified to provide training in these assessments and also in Time Mastery. She has participated in the planning and the delivery of numerous MBTI® Training events for the US Navy, the US Department of Transportation, and GSA. She has provided these services for over 12 years.
In July of 2015, Ms. Dunn was one of the presenters at the Association of Psychological Type International (APTi) conference in Miami. Her message was about how to work effectively with your opposite.
Over the past 30 years, Ms. Dunn has essentially “coached” a variety of individuals while working in the management of numerous businesses establishing HR policies, directly supervising staff, delegating tasks to subordinates, coordinating work schedules, and establishing office procedures for document tracking and organization systems. She is an expert problem solver. Her practical, optimistic, “no blame” approach ensures that problems are resolved, and staff members are able to learn the lesson they need to learn from the event and get back to work renewed rather than be de-motivated.
Over the past 10 years, Ms. Dunn served as the Assistant Facilitator when the TME team facilitated large group meetings, handling break-out sessions and documenting key decisions and action items for the event. She has also facilitated many 2-day Restoration Partnering meetings. For three years, Ms. Dunn worked with the Collaborative Labs, in St Petersburg, FL, to provide facilitation and scribing support services for large group strategic planning events.
Ms. Dunn has responsibility for the general operations of the administrative functions of The Management Edge®, including all financial and contracting aspects. In this role, she manages and trains staff, represents the company with the clients, the contractors and subcontractors, participates in all strategic management decisions, is the point of contact for all large projects requiring financial and organizational supervision, ensures that the accounting, bookkeeping and contracting data is entered and tracked, ensures that vital client and team information is up-to-date, that team schedules are up-to-date, and that the office runs smoothly.
1967 – 1969 Sinclair Community College – Dayton, OH
1972 Wright State University – Dayton, OH
1976 – 1984 Sinclair Community College – Dayton, OH
1990 – 1992 St. Petersburg Junior College – St. Petersburg, FL
1999 – 2003 Intuit, Inc. – QuickBooks® continuing education program
MBTI® Qualifying Training and Certification (2007)
MBTI® Master Practitioner Certification (2010)
QuickBooks ProAdvisor® Certification Training (2010; 2015; 2018)
"Managing Projects" ESI, a division of George Washington University (2011)
"Facilitating Meetings That Work" - ICA Toronto, Canada (2017)
CDP "Conflict Dynamics Profile" Instructor/Coach - Eckerd College (2018)
EMP "Entrepreneurial Mindset Profile" Instructor/Coach - Eckerd Collage (2018)
Ms. Boucher presents programs that strengthen business relationships and improve the performance of teams than span beyond organizational boundaries. Because of her background, she is an excellent fit to work with government/contractor teams.
Laurel brings the following background and experience:
- 20+ years as an organizational development specialist, partnering educator, and trainer.
- Previous employment (15 years) with the US Federal government.
- A technical background (BS and ME engineering degrees).
- Certifications and coursework in facilitation, group dynamics, and conflict resolution.
- Developer of the Halifax Strength Indicator which helps people pinpoint areas where a project or program is weak and susceptible to conflict.
- Author of 17 peer-reviewed publications presented in the US and in Europe.
- 20+ years of experience leading interactive training programs.
Ms. Boucher’s training and facilitation methods are practical, useful, and engaging. She is known for her candor and skill in breaking down social science concepts into understandable ideas. She is also known for helping course participants incorporate what they have learned into their work processes. The method of instruction is interactive (one-third lecture, one-third in group activities, and one-third coaching exercises). Training is relevant to participants, substantial in depth, and enjoyable.
MBTI® Master Practitioner
Dr. Edward de Bono Thinking Course
Susan is an experienced business professional who brings practical skills and humor to her passions for leadership development and team building. With over 20 years of experience in the environmental industry, she has held roles with both public and private companies as well as running her own consulting practice that specializes in organizational development, facilitation, leadership development and human resources strategic planning and management.
She is widely valued by her clients and colleagues for her ability to offer candid and compassionate feedback and suggestions for change. She has an extensive organizational development toolkit and meets teams and individuals where they are. She has held both staff and business line positions in financial organizations and understands the challenges as well as the rewards of running a profit center and business. She holds an MBA with a concentration in Finance from NYU and brings a classic “business focus” to the work that she does.
Her career has included leadership positions at ABB Ltd, PepsiCo, UNUM, Omnicom, and Woodard & Curran and has taught HR courses and facilitation at the University of Southern Maine. She has designed and delivered team building courses for international clients that have included UNUM and the US Army Corps of Engineers Europe District in Wiesbaden Germany. Susan has project management and writing skills that clients value in designing and delivering organizational programs.
Susan has extensive experience and understanding of environmental partnering practices and protocols having worked with multi-agency teams for the Navy, Air Force and Army. In addition to coaching teams to build meeting management and interactions abilities, Susan had worked with teams and individuals in difficult conflict resolution situations. As a facilitator and coach, she works with her teams to develop collaborative environments and practices that promote productivity.
MBTI® Behavioral Assessment
Leadership Effectiveness Analysis LEA
For the last decade, Tim has been active in The Management Edge’s Partnering Support Team, which provides training programs and team facilitation for the Army, Navy, Air Force, and Army Corps of Engineers. These mostly inter-agency teams require real time, long term facilitation of actual work flow, plus the design and delivery of team trainings pertinent to that ongoing work. Tim’s professional experience has prepared him well in the skill and flexibility required for his long tenure with The Management Edge.
As an advertising executive and small business owner, Tim designed and delivered strategic promotions including product research, concept development, and final presentation materials for both print and broadcast campaigns. He scripted and produced materials for a local government agency resulting in a national award. These presentation skills helped Tim expand to serve a wider range of communications needs for clients, from cohesive internal change efforts (like employee incentive plans), to the leadership of an industry wide lobbying effort in Washington, DC.
As his scope broadened, Tim designed and delivered leadership development training programs for entrepreneurs, executives, and their teams. He also created original approaches for utilizing the Enneagram in individual coaching and team interventions.
Tim has a successful independent coaching practice with a combined emphasis on mindfulness and emotional intelligence, teaches monthly classes on Enneagram, has served for many terms as the program co-chair for the OD-SIG (Organization Development Special Interest Group) of ATD-Tampa Bay, and has been an MBA-candidate Coach at the University of Tampa and a Forensics coach at St. Petersburg College. Tim received a B.A. in English, and a minor in Architecture from the University of Notre Dame.
MBTI® Behavioral Assessment (Type Resources)
Enneagram Professional Training Program (Palmer-Daniels)
EQi (BarOn Emotional Quotient Inventory)
CDP (Conflict Dynamics Profile)
Certified Management Consultant (CMC) with 20+ years of Instructor-Led, Web-Based and Hands-On Training expertise in a variety of disciplines to include Project Management, Leadership Development and Management. Ms. Dingle has demonstrated expertise in the design and development of instructional systems for measuring and evaluating learner outcomes, and improving workplace performance. Ms. Dingle earned the President’s Award for the development and implementation of a project management methodology and associated training program for Data Computer Corporation of America.
- Training Needs Assessment
- Kirkpatrick Four Level Evaluation
- Training Design and Development
- Standards & Procedures Development
- Project Management
- ADDIE Methodology
- Kolb Learning Style Inventory
- Cost Analysis
- Quality Assurance
- Budget Management
Representative Training and Consulting Assignments
- Subject Matter Expert and Trainer in a variety of disciplines to include project management, business, management, leadership development, information technology and governance.
- Conducts training on a variety of management consulting disciplines to include project management.
- Developed the materials for and conducted training for a major system integrator’s Program Managers’ Toolkit, a national decision support system.
- Conducts training on a variety of software products such as MS Project, SharePoint, MS Office, etc.
- Conducted training for various federal clients to including, but not limited to, the Department of Justice, Department of Defense, Social Security Administration, and Department of the Navy.
- Works with individuals and clients to identify training needs, develop customized training plans and provide instruction.
- Supports clients as a Training Manager, Instructional Designer, Training Coordinator and Instructor. Designs and develops course curriculum based on client needs assessments. Coordinates training schedules to ensure optimal coverage of student population. Develops training budgets. Provides one-on-one, instructor led, and online course instruction and mentoring.
Other Professional and Business Experience
Director, Women Impacting Public Policy Education Foundation
Director, Institute of Management Consultants USA
M.S. in Management Information Systems, Bowie State University, Bowie, MD
B.S. in Computer Science, DeVry University, Columbus, OH
Certified in the Governance of Information Technology (CGEIT), ISACA
- Experienced facilitator, organizational consultant, trainer, teacher, school administrator, and private business owner.
- Tribal Member – Northern Cheyenne Tribe (SE Montana).
- Adjunct faculty member – Alaska Pacific University – Business Management and Public Policy Institute. Courses: Business Ethics and Values, Organizational Development, Organizational Communication, Quality Management and Operations, Leadership, Negotiations and Decision Making.
- Roster Member – Native Dispute Resolution Network, S. Institute for Environmental Conflict Resolution, University of Arizona – Tucson.
- Owner, family farm and ranch in Montana.
- Co-Founder: Crossroads Leadership Institute (Celebrating our 32nd Anniversary – 1986 – 2011) Organizational Consulting, Strategic Visioning and Planning, Mediation/Neutral Third Party, Quality Systems, Team Building, Communication Skills, Myers-Briggs Type Indicator (MBTI), Upward/Peer/360° Degree Feedback, Coaching and Mentoring, Leadership and Management Development.
- Professional Memberships Organizational Development (OD) Network •Association for Quality (ASQ) Alaska Section •National Association for Dialogue & Deliberation • Alaska Common Ground •Resource Development Council – Alaska.
REPRESENTATIVE COMMUNITY SERVICE
- Association for Quality (ASQ) Board Member and Past Chair for the Alaska Section •Alaska Performance Excellence Program (APEX) Board Member (Alaska’s version of the Baldrige Award) Akeela, Inc., Board Member (Prevention and Treatment of Alcohol and Substance Abuse) •Boys and Girls Clubs of Southcentral Alaska •Anchorage Chamber of Commerce Member • Rotary International
- Alaska Humanities Forum/Board Member •Junior Achievement •Alaska Prevention of Alcohol and Drug Abuse Chairman’s Roundtable, Anchorage YMCA • Facilitator, Leadership Institute Fairbanks (Chamber of Commerce) • Retreats for Teens from Divorced Families • Habitat for Humanity Volunteer • Alaska State Chamber of Commerce • Better Business Bureau Board Member • Community Conference on Adolescent Chemical Abuse and Mental Health.
- Post Graduate Work: The Fielding Institute, Santa Barbara, CA. Programs in Human and Organizational Development.
- Ed. School Administration and Cross-Cultural Education • University of Montana.
- Ed. Education • Eastern Montana College, Billings. HPER and Business Education.
- Independent Contractor for U.S. and International Consulting Companies:
- ODI – Boston, MA
- The Forum Corporation. Boston, MA
- ICF Consulting – Fairfax, Virginia. Received training in Upward Feedback, Influence, Quality Management Programs.
National Training Laboratory (NTL), Bethel, Maine. Advanced training in organizational consulting, group dynamic, consulting skills, and organizational development.
Myers-Briggs Type Indicator (MBTI®) Certified/NTL
Thomas-Kilmann Conflict Mode Instrument (TKI) (Consulting Psychologist Press)
FIRO-B (Consulting Psychologist Press)
Barry Coleman is a results-oriented organization development consultant, trainer and facilitator with more than 25 years of experience. Barry has a proven track record of helping business leaders and managers meet their specified goals and achieve excellence. He does this by taking validated frameworks and theories and tailoring them to needs of his clients.
Barry has educated himself on leader and team development and uses his deep, rich knowledge to co-create a plan for his clients to meet their goals and develop their untapped potential. He empowers his clients so they are able to immediately implement the tools and strategies that are devised in conjunction with their development and business goals.
He has had outstanding results with large and small groups by building transparent, respectful and collaborative relationships. Barry has done extensive work in the financial industry having spent fifteen years with Wells Fargo as a change management consultant and Human Resources Manager. Currently, he conducts management training for PricewaterhouseCoopers. Other organizations that have benefitted from his expertise include: Washington Hospital Center, Howard Hughes Medical Institute, Department of Energy, Nuclear Regulatory Commission, National Institutes of Health, Department of Health and Human Services, Department of Labor and Sodexo Inc.
Barry develops and facilitates strategic programs based on his own professional experience and additional training. This includes certifications from the Center for Creative Leadership Assessments and Georgetown University’s Executive Leadership Coaching Program. He also is certified in Myers-Briggs Type Indicator; Dimension Development Inc. Targeted Selection; Achieve Global-Leadership and Management Training Programs; and Strength Deployment Inventory and Emotional Intelligence 2.0 by TalentSmart.
Master of Science in Organization Development from American University National Training Laboratory Institute
Bachelor Degree in Advertising from Pennsylvania State University
Member of National Training Laboratory Institute (NTL)
Member of International Coaching Federation (ICF)
Nancy is an experienced technical and community outreach professional with a passion for building positive, productive relationships in a team setting. Over 20 years of experience in community relations, risk communications, environmental restoration, team building, and meeting facilitation and trainer for The Management Edge.
She builds client interaction and meeting management skills, coaches team members, facilitates meetings, leads consensus processes, intervening when difficult issues emerge and providing problem-solving, conflict management, and other skill sets. Nancy is skilled at using technical background to help teams clarify issues and craft consensus statements. She has facilitated over 65 multi-agency environmental restoration team meetings for six different teams including the NCBC Gulfport, NAS Meridian, WPSTA Yorktown, NAS Pensacola, Columbus AFB, and Keesler AFB Tier I Partnering Teams as well as the Mississippi Tier II Partnering Team. She is a Trainer for two-day training program designed to prepare new Team members for service on Base IRP Partnering Teams.
Nancy designed and implemented a comprehensive strategy for managing community concerns associated with dioxin contamination believed to be moving off base into a low-income community, including identifying and developing strategies for managing potential environmental justice concerns. She gained an understanding of community concerns and perceptions by meeting and speaking with community members, and conducting focus groups and community interviews. The information garnered from the community was used to update the facility’s Community Relations Plan as needed. She coordinated over 150 Restoration Advisory Board (RAB) meeting and public meetings and provided meeting facilitation, training, and advice to the RAB to improve their effectiveness. Nancy developed and implemented an outreach program prior to the initial off-base sampling efforts which included visiting schools to educate the students about the upcoming sampling events, participating in the local Earth Day program, outfitting an information van to follow the sampling team, and holding a series of public availability sessions to inform the community of the sampling plans and results. As Head of the Environmental Communications Team, organized ABB’s community relations professionals into a cohesive team and developed the program through mentoring and training. She worked with a variety of sites including fast-track BRAC sites (NAS Cecil Field and NTC Orlando), an Army Corps of Engineers facility (Weldon Springs Ordnance Works), and other Navy and commercial facilities.
She was invited to present RAB success stories at an all-service RAB seminar for EPA Region VI and a BRAC Environmental Coordinator (BEC) conference organized by Southwest Division, Naval Facilities Engineering Command.
Nancy has a B.S./Zoology, 1977, Ohio State University, Columbus, OH
Graduate Studies in Hydrography and Geodesy, 1983, The Naval Postgraduate School, Monterey, CA
Myers-Brigg Type Indicator (MBTI)
Bobbi has been designing and facilitating workshops to provide guidance and solutions through training, facilitation and coaching for more than 30 years. She primarily focuses on leadership development, high-level team performance and interpersonal and coaching skills to enrich collaboration, innovation, retention and overall performance. Bobbi is known for her direct style, support and lightness in addressing the serious issues in the workplace for successful and sustainable results. Her clients range from Fortune 500, Government Agencies, Academics and Medical Facilities, etc.
Bobbi is an adjunct faculty member at University of Miami, University of South Florida and serves as both a facilitator and coach for MBA students at University of Tampa.
She holds a Master Certified Coach designation from the International Coach Federation and certifications in: EQ-I (Emotional Intelligence), DISC – Behavioral assessment, VIA – Values profile, LSP – Leadership Spectrum Profile and Team Advantage – Team development program.
Bobbi has been a speaker and facilitator for regional and national conferences.
Master Certified Coach designation from the International Coach Federation
EQ-I (Emotional Intelligence)
DISC – Behavioral assessment
VIA – Values profile
LSP – Leadership Spectrum Profile and Team Advantage
Team Development Program
C-IQ - Conversational Intelligence
Candace has facilitated workshops with numerous organizations, including international organizations such as SGL Group, Zedef, REPower, Gieseche and Devrient, to delineate a transformational process using a variety of in-depth self-awareness tools and activities. Participants learned strategies for continuous development through extensive assessment, group discussions, self-reflection, small group activities and personal coaching.
She has designed and facilitated a process, including workshops and individual coaching, for a major utility to measure and improve emotional intelligence for senior leadership. This popular program led to measurable differences in identifying, using, understanding and managing emotions.
She designed, developed and facilitated residential workshops to scores of Non-Profit Managers through the Community Foundation of Tampa Bay built on a model of emotional intelligence. Created development processes to build on strengths and overcome challenges using the Emotional Quotient Inventory (EQi) and 360º Feedback which were combined with outdoor activities, conceptual learning, and one-of-one feedback and coaching to link behavioral patterns to organizational outcomes.
Candace received her A.B.D. PhD. in Communication at Indiana University. Candace has taught at Indiana University and University of Norte Dame, and currently is an adjunct faculty member at the University of South Florida.
EQi (BarOn Emotional Quotient Inventory)
Self-Directed Work Teams (PDS)
Seven Habits of Highly Effective People (Stephen Covey)
Myers-Briggs Type Indicator (MBTI®)
The Profilor (Personnel Decisions)
Interaction Management (DDI)
Facilitative Leadership (Interaction Association)
Group Action (Zenger-Miller)
Pat was the initial facilitator for the Region IV Partnering initiative between the Navy, Environmental Protection Agency (EPA) and Florida Department of Environmental Protection. She developed the concept of Tier I and Tier II teams. She also developed the training plan for the working level teams and conducted the initial training. She had input into the DoD Partnering Manual and worked on the partnering effort with the states of Kentucky, North Carolina, and South Carolina.
Pat recently joined TME after 21 years with the Naval Facilities Engineering Command, Southeast. (NAVFAC) She was a senior executive with extensive experience in leading organizations through change and building cohesive work teams. She is skilled in preparing curriculum and training employees as well as facilitating routine meetings and strategic sessions.
She has worked extensively on reorganizations and her expertise is with senior leaders and strategic planning. Recently, she worked on a major restructuring of the NAVFAC SE organization. This involved combining three different organizations into one and merging eighteen field offices from another organization. It affected a total of 1400 people. She also led many of the strategic objectives teams including developing performance measures.
She was part of the Key Implementation Team that developed the Total Quality Leadership (TQL) Program at NAVFAC SE. She developed curriculum and helped train 900 employees in Team Building, Process Improvement, Management & Planning Tools, and Statistical Process Control. She worked with numerous TQL teams in process improvement initiatives.
With her engineering background she brings a process-focused approach to her facilitation work. Pat prepared a process and facilitated a critical part of a $700 million contract for Housing Privatization. She previously worked for Cummins Engine Company as a facilities engineer but had a collateral duty as a facilitator and trainer. She has been a Project Manager over many multi-million dollar construction projects.
Pat’s received her B.S. in Nuclear Engineering and a M.S. in ®Engineering Administration from the University of Tennessee.
Licensed Professional Engineer in SC & TN
Business Process Re-Engineering-Mountain Home
Facilitation Training and Advanced Facilitation Training-Demott
Augustine has been associated with The Management Edge since 2005. He currently serves as a facilitator for several Navy partnering teams involved in the environmental restoration of various naval bases. He held this same position for four years under a prior contract.
Previously, as a career Air Force officer, he developed and presented training courses for acquisition managers and program management professionals. He was also responsible for the professional advancement of 1,100 military and civilian auditors, and developed and inaugurated an Audit Intern School. He was also Resident Auditor of Edwards Air Force Base, and Chief of Acquisition Management Audit, Air Force Space Division, where he conducted the first audit of the USAF Space Shuttle Program. As Chief of Plans for the Air Force Ballistic Missile Office, he employed the first automated project management system to track the progress of the MX (Peacekeeper) missile program.
Following his Air Force career, Augustine consulted to major construction and A&E firms on the implementation and use of automated project management systems. He also conducted requirement reviews and analyses and designed a source quality reporting system for Hughes Aircraft Company. Later, he managed a $3.2 million project to develop an automated management system for the Air Force.
In association with a technology interchange organization, he developed and participated in training to assist clients in implementing Total Quality Management (TQM). He wrote and directed related client training videos. In a related area, he managed the inauguration of an education program for reducing technical risk and increasing quality in the process of transitioning major DoD programs from development to production.
Augustine’s academic background includes a Master’s in Education from the University of Southern California, a Bachelor of Business Administration from Manhattan College, Air Force Institute of Technology Systems Program Management School, Air University Professional Military Comptroller School, and Air War College. In association with a technology interchange organization, he developed and participated in training to assist clients in implementing Total Quality Management (TQM). He wrote and directed related client training videos. He managed the inauguration of an education program for reducing technical risk and increasing quality in the process of transitioning major DoD programs from development to production. He is currently a volunteer facilitator for his district’s Rotary Leadership Institute and has been elected President of The Rotary Club of Lake Buena Vista for a one-year term in 2019-2020.
Carole is a Management Consultant, Facilitator and Professional Speaker who brings practical experience from a successful career in corporate American and more than 20 years of consulting experience. Her work focuses on helping leaders and their teams attain and sustain outstanding operational results. She has designed and implemented long-term organization development initiatives to create and support high-performance work environments; increasing employee engagement and overall profitability.
Coaching and Consulting Experience
Known as an attitude expert and people developer, Carole takes a dynamic approach in her delivery methods, turning best practice theory into reality, enabling individuals to become more effective leaders, communicators, collaborators and team builders. Her areas of expertise include executive team alignment, strategic planning, leadership development, coaching, employee engagement, building emotional intelligence competencies, as well as organizational and team development. She is also an engaging professional speaker who has designed and presented programs for Fortune 500 companies and professional associations.
A representative client list includes:
- City of Tampa – Department of Technology & Innovation
- Hillsborough County Community College (Brandon & Ybor Campuses)
- Adventist Health System
- BayCare Health System
- Women’s Care Florida
- Berkshire Health System
- GTE Data Services (Verizon)
- Thrivent Financial Services
- Syniverse Technologies
- New York Life
- Fifth Third Bank
Business and Organizational Leadership Experience
Carole not only teaches it, she has done it. After holding numerous executive positions in the telecommunications, information technology and human resources fields, Carole formed CRG Partners. She is actively involved in the National Speakers Association, serving as a board member for the local Central Florida Chapter and as Associate Dean of the Speakers’ Academy. She has been an adjunct facilitator for University of Tampa’s MBA program for 13 years and has served as Chapter President for the American Society for Training and Development and the National Association of Business Owners. Carole has been honored as a “Distinguished Woman in Business” by the Tampa Bay Business Journal and was awarded “Small Business of the Year” by the Greater Brandon Chamber of Commerce. She continuously “gives back” to her community through her ongoing volunteer role as the Leadership Development facilitator for the Brandon Chamber’s Community Leadership Program.
Over the past 20 years, she has helped hundreds of leaders and their teams attain and sustain outstanding results by strengthening employee engagement, developing emotional intelligence and building effective relationships in the workplace.
Hofstra University, Long Island, New York
Certified Partner with Wiley Publishing for Everything DiSC, Five Behaviors of a Cohesive Team, Time Mastery and other behavioral assessments
Certified Associate of Integro Leadership Institute