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'The Management Edge

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Debra KraemerDebra Kraemer


For the past 11 years, Debra has facilitated partnering meetings with the Navy for base closings and environmental cleanup. This work includes facilitating team meetings, as well as designing and delivering developmental training programs. She served a as contract trainer for delivering Targeted Selection, interview and hiring training, to bank managers for Wachovia Bank.

In addition, Debra has delivered one day DiSC® training; developed and conducted Strategic Planning meetings. Because training is her passion, she has developed and presented public training seminars on customer service, sales skills, communications, change management, stress management, time management, total quality management, assertiveness training, presentation skills, and basics of diversity.


  • Service Plus+, Interaction Management, InterAction (Developmental Dimension International)
  • Targeted Selection Interviewing Skills
  • Customer Focused Selling, Breaking New Ground (International Learning Systems)
  • Customer Service Telephone Skills, Quality Service Skills (Learning International)
  • "Low Ropes" Experiential Learning programs for team building (Project Adventure)
  • Situational Leadership (Ken Blanchard)
  • DiSC®, team building and communication skills (Inscape, EPIC)
  • Behavioral Assessment (Myers Briggs Type Indicators)
  • Phone Power! Customer Service Skills (Success Sciences)
  • Managing Interpersonal Skills (Wilson Learning)
  • Facilitation Skills (Joyner)
  • Quality Customer Service (Crisp Publications)
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