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- Dealing Effectively with Change
Q&A with William Bridges.
For over twenty years, William Bridges & Associates has
provided consulting and training to help people and organizations
deal with change. 
- Civility at Work
It's not always easy being nice. There are deadlines to meet,
conficts to settle, resources to share, promotions to snag
-- all of which can pit people against each other. What to
do? Here are 20 practical ideas. If you believe that workplaces
work better when people get along, scan this list and start
living it.
- Getting a Handle on Communication Styles & Systems
In 1970, Paul Orfalea set up shop
in an old hamburger stand near the University of California
where he sold school supplies and made copies for students.
Orfalea quickly realized that typical communication styles
wouldn’t work for him. In order to succeed in business,
he had to develop a communication system which would provide
him quick and constant feedback from both his employees and
his customers. He succeeded at that task so well that by 1997
Kinko’s had more than 850 stores in the United States
and abroad.
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